Privacy Policy

Sparkle & Shine Cleaning Services of West MI, LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with our social media campaigns, or communicate with us by phone, email, or text message.
 
By completing a form on our website, participating in a social media campaign, or providing your contact information, you consent to the practices described in this Privacy Policy.
 
1. Information We Collect
We may collect the following types of personal information through our website, social media forms, or other digital interactions:
  • Name
  • Email address
  • Phone number
  • Message content or service-related details you provide voluntarily
2. How We Use This Information
Any information we collect from you may be used in one or more of the following ways:
  1. To provide you with a quote or respond to your inquiry about home cleaning services
  2. To communicate scheduling updates, service confirmations, or follow-up details
  3. To send periodic marketing communications such as specials, coupons, and service updates
  4. To administer promotions, contests, surveys, or referral programs
You may opt out of promotional communications at any time.
 
3. Unsubscribing from Emails
If at any time you wish to stop receiving marketing emails from Sparkle & Shine Cleaning Services of West MI, you may unsubscribe using the link at the bottom of our emails or by contacting us directly.
 
4. SMS Text Messaging Terms of Service
When you opt in, you agree to receive text messages (SMS/MMS) from Sparkle & Shine Cleaning Services of West MI, LLC. These messages may include appointment reminders, service updates, offers, coupons, or other information related to our services.
  • You can opt out at any time by replying “STOP” to the number you receive messages from. After sending “STOP,” you may receive a confirmation message to verify your request.
  • If you need assistance, reply with “HELP” or contact us directly at Sparkle & Shine.
  • Carriers (e.g., AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages.
  • Message and data rates may apply. Message frequency varies but is typically 2–4 messages per month.
  • To resume receiving messages after opting out, reply “START” or “JOIN.”
5. How We Protect Your Information
We are committed to protecting your personal information.
All client information stored in our Customer Relationship Management (CRM) system is secured and accessible only to authorized personnel. We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide services (e.g., through trusted partners such as RingCentral for communications).
We implement standard security practices such as SSL encryption, password protection, and restricted access to protect your data against unauthorized use, disclosure, or alteration.
 
6. Sharing of Information
We may share information only with trusted third-party service providers who assist in operating our website, scheduling services, or communicating with you (e.g., RingCentral). These providers are contractually obligated to keep your information confidential and secure.
We do not sell or rent personal information to marketers or other third parties.
 
7. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us at contact@sparkleandshinecleaningservices.net
 
8. Policy Updates
Sparkle & Shine Cleaning Services of West MI, LLC reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the “Last Updated” date revised accordingly. Continued use of our website or services after such changes constitutes your acceptance of the new policy.
 
9. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us: (616)322-1403 or contact@sparkleandshinecleaningservices.net